Shipping & Returns Overview

This Shipping & Returns document applies to all clothing orders placed on fineryntan.com. +852 6055 1607 provides shipping services and return processing according to the terms below. By placing an order, the customer accepts this Shipping & Returns document and the Terms of Service.

Order Processing and Shipping

+852 6055 1607 processes orders after payment authorization and address verification. Orders are prepared for shipment using standard carriers. Customers receive tracking information when the carrier provides it. Delivery timelines vary by destination, carrier, customs processing, and local conditions. +852 6055 1607 does not guarantee delivery by a specific date unless a separate written agreement exists. Customers must provide a complete and accurate shipping address. Address errors, missed deliveries, and carrier delays after shipment are the customer's responsibility. Shipping charges are shown at checkout. +852 6055 1607 may combine shipments or split shipments when necessary. Title and risk of loss pass to the customer upon carrier delivery confirmation.

Return Eligibility and 14-Day No-Reason Refund Policy

+852 6055 1607 offers a strict 14-day no-reason refund policy. The customer may request a return within exactly 14 calendar days after the delivery date. The customer does not need to provide a reason for the return. To qualify, items must be unused, unworn, unwashed, unaltered, and in original packaging with all tags attached. Items must be free from odors, stains, pet hair, and damage caused by the customer. +852 6055 1607 may refuse returns that do not meet these conditions. Return requests must be submitted to [email protected] or +852 6055 1607 within the 14-day period. Requests submitted after the 14-day period are not eligible.

Return Shipping Costs

The buyer completely bears the return shipping costs. +852 6055 1607 does not pay for return shipping labels, packaging, carrier fees, customs duties, or taxes related to the return. The customer must use a trackable shipping method. The customer is responsible for the returned item until +852 6055 1607 receives it. +852 6055 1607 is not responsible for returns lost, delayed, or damaged during return transit. Original shipping charges are non-refundable unless applicable law requires otherwise.

Step-by-Step Return Process

1. Contact +852 6055 1607 within 14 calendar days after delivery. Provide the order number, item description, and return request. 2. Wait for return authorization and return instructions from +852 6055 1607. Do not ship returns without authorization. 3. Pack the item securely in original packaging with all tags attached. Include the order number inside the package. 4. Ship the return to the following recipient: The recipient must be +852 6055 1607, the contact phone is +852 6055 1607, and the specific return address is UNIT 03, 12/F, FORTUNE COMMERCIAL BUILDING, 362 SHA TSUI ROAD, TSUEN WAN HK. 5. Send the tracking number to [email protected]. 6. +852 6055 1607 inspects the returned item after receipt. 7. +852 6055 1607 approves or denies the refund based on the condition requirements. 8. Approved refunds are issued to the original payment method.

Refund Timing and PayPal Refunds

After +852 6055 1607 approves the return, the refund arrival time is at least 14 days. This period begins when +852 6055 1607 initiates the refund. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. +852 6055 1607 complies with applicable local law. Customers should allow the full processing period before contacting +852 6055 1607 about a missing refund. Refunds are issued for the item price only. Original shipping charges and return shipping costs are not refunded unless applicable law requires otherwise.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact +852 6055 1607 at [email protected] or +852 6055 1607 within that 7-day period. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. +852 6055 1607 may request additional information. If the claim is approved, +852 6055 1607 may provide a replacement or refund according to applicable law. Claims submitted after exactly 7 days of receipt are not accepted. This 7-day damaged goods period matches the Terms of Service.

Non-Returnable and Ineligible Items

Items that do not meet the return eligibility conditions are not returnable. Ineligible items include items that are used, worn, washed, altered, damaged by the customer, missing tags, or not in original packaging. Items returned without authorization are not accepted. Items received outside the authorized return process are not accepted. +852 6055 1607 may deny a refund for any item that fails inspection. The customer bears all costs for returning ineligible items.

Customer Support

Customers may contact +852 6055 1607 for shipping and return questions at [email protected], +852 6055 1607, or UNIT 03, 12/F, FORTUNE COMMERCIAL BUILDING, 362 SHA TSUI ROAD, TSUEN WAN HK. The website is fineryntan.com. +852 6055 1607 responds to support requests in the order received.